Option 1: Do it yourself
Follow the steps in this guide. Free, and typically 30 minutes to a few hours of careful work.
Option 2: Just contact us
Skip every step below. $49/mo and it is sorted, or WhatsApp us right now.
Last updated: August 2026
The two shapes of WordPress support
On-demand. You call when something breaks, pay $40 to $150 per hour, and nothing happens between emergencies. Cheap in quiet months, expensive precisely when things go wrong, and it leaves the underlying causes unaddressed, which is why the emergencies keep coming.
Monthly plans. $49 to $300 per month covering updates, security, backups, monitoring, speed and a bucket of support hours. The difference in practice is incentive alignment: an hourly provider profits when your site breaks, while a plan provider profits when it does not.
What proper WordPress support includes
Safe updates for core, plugins and themes in a tested sequence with rollback. Security monitoring, malware scanning and removal, not just scanning. Daily off-site backups with tested restores. Speed and Core Web Vitals work. Bug fixes and troubleshooting when something misbehaves. Content edits for the ordinary changes every business needs. Uptime, SSL and domain monitoring. And a written monthly report so you can see what you are paying for.
Where most WordPress problems come from
Almost all of them trace to four causes: outdated plugins and themes, plugin conflicts after careless updates, weak credentials, and hosting that cannot keep up. That is worth knowing because it tells you what support should be doing in the quiet months. If your provider only appears when you call, you are buying repairs, not support.
Choosing between a freelancer, an agency and a specialist
A freelancer offers price and personal attention, and fails on coverage: one person cannot monitor overnight, take holidays or be ill. An agency offers breadth and usually treats maintenance as a side service, with response times to match. A specialist maintenance provider offers depth and coverage in the one thing they do, and lacks the broader marketing relationship an agency brings. None is wrong; they suit different businesses.
The five questions before you sign anything
Average first response time in writing. Who actually does the work. What is explicitly excluded, especially malware removal. Whether it is month to month. And whether you can see a sample monthly report. Providers who answer these crisply are safe at any price.
What we run
Plans from $49 per month with 24x7 monitoring, a 99.99% uptime target, a 12-minute average first response, monthly edit hours and no lock-in, plus optional managed hosting at $19 per month alongside a plan so one team owns both the server and the site. Full breakdown on the pricing page.
FAQ
Is WordPress hard to maintain? Not difficult, but genuinely ongoing: 3 to 5 hours monthly done properly. The failure mode is not complexity, it is nobody owning the task.
Can I get support from WordPress itself? WordPress is open-source software with community forums, not a company with a support desk. Support comes from your host, a provider or a developer.
What if I only need help occasionally? One-time fixes exist and we quote them flat. Just be aware that recurring emergencies usually cost more per year than the plan that would have prevented them.
Do you work alongside our own developer? Yes, routinely. We handle monitoring, updates and the overnight alerts while your developer builds. Change logs and staging keep the two from colliding.
You do not have to do any of this yourself
Skip the steps above. Our engineers handle security, updates, speed, backups and fixes for you, with a 12-minute average response and a 99.99% uptime target.